Carlene is a Customer Experience Professional with 8+ years’ experience in complaint resolution and customer service. Having interacted with hundreds of clients throughout her career, she is knowledgeable in communicating with clients in an understanding, empathetic way, and ensuring that their needs are understood and met. A certified trainer in delivering Customer Experience Awareness, Carlene’s priority is putting the customer first and providing an experience that exceeds their expectations.
- Customer Experience Specialist